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Tablet and quick keys not pairing.

I recently broke my original dongle so I ordered a new one, when I went to pair my devices they just didn't show up. ive been trying everything to connect them for the past 2 days and nothings working. 

I have checked that it isn't a problem with any cables ive been using as ive used multiple and bought new ones, ive even uninstalled the driver so on so on. 

any direct fix for this? 

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I have reached out via support ticket #15516. I'm waiting to hear back from you.

Please follow the instructions in the below FAQ link to pair the new wireless dongle to your existing Xencelabs devices.

FAQ Link:

Please let me know if this does not get you back up and running.


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