Are you using the Xencelabs Quick Keys or the Pen Tablet? How is the Xencelabs device connected to your Mac? Are you using a USB hub, and is it powered (it has a wall power) or passive (no wall power)?
If you turn your Xencelabs device Off and then back on. Does this help?
Using Quick Keys.
Issue persists:
After wake from sleep, I get the message "Please connect..." and the pad is unresponsive.
If I then re-install the Mac driver, the quick keys becomes responsive.
I've downgraded the drivers, used current driver, same issue. If it sleeps or turn off then back on I get the "Please connect the computer and install the driver" message - All buttons are unresponsive.
I then reinstall the driver and it works.
iMac Retina 2020
Ventura 13.0 (Same problem on previous OS version)
Please advise.
We have posted a new macOS beta driver. Please use the link below to download and install it.
https://www.xencelabs.com/us/support/download-drivers
Once it is installed, you will need to restart your Mac, and then let me know how this works for you. Thanks.
[email protected]
After wake from sleep, I get the message "Please connect..." and the pad is unresponsive.
If I then re-install the Mac driver, the quick keys becomes responsive.