Product Questions

Why does the text on my Pen Display 24 look fuzzy or blurry?
This is something particular to Apple Mac computers and, more specifically, the  M1 & M2. See the following article for more information on this topic. ...
Wed, Mar 29, 2023 at 10:14 AM
What are the two USB ports on the top of the Pen Display 24 used for?
You can use the USB ports to charge your Quick Keys, plug the wireless dongle for the Quick Keys in,  or to plug in a thumb drive to download some images yo...
Wed, Mar 29, 2023 at 10:24 AM
What color space does the Pen Display 24 use?
By default, the Pen Display 24 is set to Adobe RGB color space.  The below color spaces are preset, and you can easily move from one to the other depend...
Wed, Mar 29, 2023 at 10:28 AM
Will the Pen Display 24 lay flat on my desk?
Using the Tilt stand that ships with the Pen Display 24, the lowest angle will be about 16 degrees, and the highest angle will be about 72 degrees.  ...
Wed, Mar 29, 2023 at 10:43 AM
Does the Pen Display come with a stand?
Yes, the Pen Display 24 will ship with the Tilt stand. You will have the ability to lower it to about 17 degrees and raise it to about 72 degrees.  ...
Tue, Mar 28, 2023 at 3:44 PM
What is the best color space for me?
That really depends on your end product, the field you work in, and your workflow.  I'll break down each of the preset color spaces that are selecta...
Thu, Mar 30, 2023 at 11:32 AM
When will the Muti-Axis stand be avalible?
The Muti-Axis stand will be available in the last part of 2023.  Please follow Xencelabs on social media for the latest updates on the Muti-Axis stands ...
Tue, Mar 28, 2023 at 10:27 PM
Can I use my Quick Keys that I already have with my new Pen Display 24?
You can use your existing Quick Keys with your new Pen Display 24.  You can connect up to two Quick Keys to your Pen Display using one wireless dongle. ...
Tue, Mar 28, 2023 at 10:55 PM
What can I clean the surface of my Pen Display with?
I suggest you use a product designed to be used on Computer Displays that is ammonia free.  I have been using Screen Mom for years with my Displays and ...
Thu, Mar 30, 2023 at 11:27 AM
What is Virtual Tablet and how do I use it?
The Virtual Tablet is a new feature that Xencelabs has developed for our Pen Displays. If you are working on multiple displays and like to have your Brush a...
Mon, Apr 24, 2023 at 9:13 AM