Xencelabs Technologies Ltd.
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Knowledge base
Driver Questions
Driver Questions
50
How do I install the Xencelabs Driver for Windows 10/11?
How do I install the Xencelabs Driver on my macOS?
Does my Pen Tablet work with Linux?
Wacom Users
Is your driver compatible with Windows 10 LTSC?
View all 50
Product Questions
Product Questions
208
Can I secure my Pen and Tablet with a security lock?
Does the Tablet driver come on a disk?
When I hold my pen stationary on the tablet for a second or more, a circle is formed around the tip position. What is happening?
Do I need an internet connection to install the tablet driver?
Can I return my order for a credit?
View all 208
Bluetooth Connection
7
The Wireless connection on my Pen Tablet is not working, how do I connect it?
Can I pair my Tablet or Quick Keys to a different Xencelabs Wireless Dongle?
How do I pair my Tablet or Quick Key to a new Dongle?
Can my tablet use my computers Bluetooth connection?
Why is my "Pair Device to Dongle" selection grayed out?
View all 7
Shipping Questions
Shipping FAQs
3
Can I expedite the shipping of my order?
How long does it take to ship my order?
Can I cancel my order?
Pen Displays
Pen Displays
1
Does the Pen Display 24 use DC or PWM to adjust brightness?
Pen Tablets
Pen Tablets
0
Compatibility Questions
Windows
7
Do you support 32 bit operating systems?
What is Windows Ink?
I'm not able to highlight text with my pen in Windows, why?
Can I set a button on my Quick Keys to open an .exe file?
How can I setup OBS to start when I press a button on my Quick Keys?
View all 7
macOS
0
Pen Pressure Questions
In Applications
12
Why do I not have pen pressure in Adobe PS on my Windows computer?
I'm having issues drawing in Clip Studio Paint on Windows 10, how do I fix it?
Clip Studio Paint issues with my Eraser not working, how do I fix it?
How do I fix the Right Click not working in Krtia?
How do I set Pen Pressure in GIMP?
View all 12
In Driver
4
Can I adjust my pen pressure?
How Many Levels for Pen Pressure does the Xencelabs Pens Have?
Can I adjust the speed of the Dial on my Quick Keys?
Is the Xencelabs driver compatible with Apple Sonoma - 14.0?
Operating System Questions
macOS
5
Is my Mac operating system compatible with your driver?
My Tablet is not working on my Mac, how do I fix it?
macOS Keyboard layout selections
Can I use Sidecar with your products?
How do I remove the Xencelabs Settings panel from the dock on MacOS?
Windows
2
How do I Stop and then Restart the Xencelabs service in Windows 10?
How do I turn off the On-Screen Touch Keyboard?
Linux
0
Other
Company information
1
Is Xencelabs affiliated with XP-Pens?
Account Questions
1
Changing account details