Product Questions

Quick Keys Warning for other Tablet Manufactures Users
The Xencelabs Quick Keys is designed to work with the Xencelabs line of products and needs to have the Xencelabs Driver installed to work.   With that sai...
Tue, May 16, 2023 at 9:19 PM
Can I use the Pen and Tablet to navigate in MS Word?
Yes, it will work well, and you can go into the Xencelabs Preferences and customize how the pen performs for you in Microsoft Word.
Wed, May 15, 2024 at 10:30 AM
I have a scratch on surface of my tablet, can the surface be replaced?
No, the surface cannot be replaced. In most cases, a scratch on the surface of your tablet is not covered under the manufacture's warranty.  Please ...
Wed, May 15, 2024 at 10:32 AM
Xencelabs Warranty Card
This is the warranty card that you receive when you purchase a Xencelabs product. 
Wed, May 15, 2024 at 10:33 AM
Will the Xencelabs Driver work with Microsoft Windows?
Yes, the Xencelabs Driver is desinged to work work with Microsoft Windows 7/10/11.  Xencelabs Driver download page:
Tue, Nov 15, 2022 at 4:07 PM
Do I need to add a Surface Protector to my tablet?
No, the Pen and Tablet is designed to be used without a Surface Protector. The surface of the Pen and Tablet is designed for professional use every day.  ...
Wed, May 15, 2024 at 10:34 AM
Is my Xencelabs tablet compatible with the Apple iPad?
No, you will need to use it with a fully installed macOS that is macOS 10.14 or newer. 
Mon, Nov 14, 2022 at 7:29 AM
What do the lights on the Tablet mean?
There are three sets of light on the tablet.  The first set you will see once you plug in the tablet. They are the four crop marks to the active area of...
Wed, May 15, 2024 at 10:37 AM
Can you change the active area on the Pen and Tablet?
Yes, from the Xenceslabs Settings application, you can set the tablet's active area to all or a portion of the tablet to meet your needs. You wil...
Wed, May 15, 2024 at 10:38 AM
What do the lights on my Quick Keys mean?
The LED lights on the top of the Quick Keys shows what each key is set up for. The two lights below the Xencelabs logo are for; Power and Wireless conne...
Wed, May 15, 2024 at 10:39 AM