The Pen Display 24 is not designed for off-the-desk use unless securely anchored to the back of the desk.
Please be aware that it is your responsibility to set up the off-the-desk mode according to the instructions provided in the Quick Start Guide (QSG).
Failure to follow these instructions may result in damage to the Pen Display 24, which is not covered by the Xencelabs warranty.
The image to the right shows how to anchor the Pen Display 24 for off-the-desk use. [1] The anchor point is attached to the desk. [2] The strap is firmly attached. [3] The strap is snapped into the stand support clip. |  |
The illustration is from the Multi-access Quick Start Guide. The full QSG can be viewed using the below link. https://www.xencelabs.com/Uploads/us/guide/20240719/Multi-Axis%20Stand%20for%20Pen%20Display%2024-edited.pdf |  |
If you have additional questions or need assistance setting up the anchor and strap and connecting them to the multi-access stand, please contact Customer Care using the email address CustomerCare@xencelabs.com.
