Your Quick Keys display may have been set to off. The instructions below will walk you through checking for that. 




Please open the Settings panel:

[1] Select the Quick Keys from the navigation column on the left. 

[2] Click on the Customize dropdown menu in the upper right. 

[3] Then select Screen Brightness, and make sure it is not set to Off. 


If the Quick Keys brightness was not set to off, please contact Xencelabs Customer Care using the email address [email protected] for more assistance.