Product Questions

Using a USB-C to USB-A adapter
Your Xencelabs tablet comes with a USB-A connection on the computer side and a USB-C connection on the tablet side.  If your computer does not have a US...
Tue, May 14, 2024 at 10:52 AM
How long does the battery last in the Quick Keys?
The battery in the Quick Keys, once fully charged, will last 52 hours. When charging the Quick Keys, it is recommended that you connect it to your compute...
Tue, May 14, 2024 at 10:55 AM
How long does the battery on my Pen Tablet last?
With a full charge, the battery on your Pen and Tablet should last you up to 16 hours. Once the battery is fully drained, it will take 2 to 3 hours to fully...
Tue, May 14, 2024 at 10:55 AM
Can the packaging be recycled from my Xencelabs product?
Yes, almost all the packaging that your Xencelabs tablet comes in is recyclable. 
Tue, May 14, 2024 at 10:56 AM
Is my warranty valid if my tablet has liquid damage?
Whether from a beverage spilling on the tablet or other forms of liquid getting into the tablet, it is not a manufacturing defect and is not covered under w...
Tue, May 14, 2024 at 10:56 AM
If I take apart my tablet, is it still covered under warranty?
No, once your tablet or display has been opened or taken apart, it is no longer covered under warranty. Opening your tablet can lead to your tablet or displ...
Tue, May 14, 2024 at 10:57 AM
Is there a battery in the pen?
No, there is no battery in the pen. The pen is powered by the tablet when it comes into proximity (closeness to the tablet)  with the tablet.  This makes th...
Tue, May 14, 2024 at 10:58 AM
Does my tablet have a global warranty?
The tablet you purchased will be warranted within the region that it was purchased. Regardless of where you are and where the tablet was purchased, we s...
Tue, May 14, 2024 at 10:58 AM
Does the tablet come with extra nibs?
Yes, you will receive 10 extra nibs with the Xencelabs Pen and Tablet.  Six are hard black nibs, and four are hard felt nibs. They are stored on the lid of ...
Tue, May 14, 2024 at 10:59 AM
How do I reset my tablet?
To reset your tablets custom options back to the default settings, open the Settings Application, select Preferences, on the bottom left select Reset To...
Tue, May 14, 2024 at 11:00 AM