Driver Questions

Is my computer compatible with Xencelabs Pen Tablets and Quick Keys?
That is a great question! We support the following operating systems;  Windows 7/10/11  macOS 10.13 and earlier  Linux - the specific versions of Lin...
Tue, Nov 26, 2024 at 2:44 PM
Can I change the Scroll direction on my Mac?
Yes, The Xencelabs driver, as of macOS driver 1.3.0-43, reads the setting in the macOS Mouse and Track Pad utility and will scroll according to how it is se...
Wed, Jun 7, 2023 at 10:17 AM
How do I change the scroll direction on my Quick Keys on my Windows Computer?
Currently, there is no way to change the scroll direction on Windows 10/11. If you are using the Xencelabs Quick Keys, you now have a way.  The instruct...
Wed, Jul 26, 2023 at 3:24 PM
How do I get my Xencelabs Settings panel to stop opening when I log in?
Yes, there is a setting you can make on the Xencelabs icon on your Dock that will stop the Xencelabs Settings panel from opening when you log in to your Mac...
Wed, Mar 27, 2024 at 11:27 AM
How do I add combonation keys on my Mac?
I want to add a Control + Left Arrow to switch my desktop to the left. When I use Keystrockes and press Control + Left Arrow, it performs the action and doe...
Thu, Sep 12, 2024 at 12:32 PM
Can I remove the Xencelabs icon from my Mac Dock?
No, it needs to be there for the Settings panel to run. If you remove it, you will lose the customer features on your Quick Keys, Pen Tablet, and/or Pen Dis...
Mon, Apr 22, 2024 at 12:10 PM
My Tablet and Quick Keys are not working in remote mode?
Before initiating a remote connection through applications like PC Anyware or Teradici, it is crucial to first connect your Pen Tablet and/or Quick Keys to ...
Thu, May 23, 2024 at 10:54 AM
Why is my Pen Display settings panel grayed out when I use PCoIP software (HP Anyware/Teradici)?
When using HP Anyware (formerly known as Teradici) and other PCoIP-type remote software, you may experience some settings being grayed out and disabled. In ...
Thu, May 23, 2024 at 10:13 AM
If I connect my Pen Display 16 using the single USB-C DSP Alt cable, what is my maximum brightness?
The minimum brightness the Pen Display 16 will achieve will be 170 cd/m2 or 170 candelas.  If the UDB-C DSP Alt port generates more than the minimum 15W...
Wed, May 22, 2024 at 1:30 PM