If you have just installed the macOS Xencelabs driver, and your pen is not working, the issue is probably with an Accessibility setting that needs to be activated or added.
This is super easy to do. Please follow the instructions below to make sure your Xencelabs objects are added and active in the Accessibility panel.
Video link that will work you through this process: https://youtu.be/bV4V3EKfRrA
[1] Click on the Apple in the upper left corner. [2] Then select System Settings. |  |
[3] Select Privacy & Security. [4] Then select Accessibility. |  |
[5] you should have three Xencelabs objects listed. You may also have two listed, and they may be grayed out. To make them blue, slide the button from the left to the right. Once you have done this, you can then touch your pen nib to the display/tablet, and the third one will appear. You may be asked to allow it, please do so, and you will be up and running. |  |
[6] If you do not see the Xencelabs objects listed, follow the instructions below to add them manually. [7] Click on the + |  |
Then select Applications. [8] Scroll down to the Xencelabs folder and expand it. [9] Click on the Driver folder [10} Select XencelabsAgent and XencelabsDriver Once you have done that, you can touch your pen to the display/tablet, and you will be up and running. |  |
If you would like to reach out to the Xencelabs customer care team, you can send an email to [email protected].
