Product Questions

Can I set the Volume control on my Windows computer to my Quick Keys Dial?
Yes, you can do that, and it is easy to do and a great introduction to customizing your Quick Keys Dial.  First, you will need to open your Settings Pa...
Mon, Jun 20, 2022 at 6:02 PM
Is there a return period with no penalty if I want to return my order?
Yes, there is a 30-day return period from the date of your purchase from the Xencelabs eStore. There are a few rules you need to follow for returning your o...
Mon, Aug 15, 2022 at 8:23 AM
What Pen Tablet should I purchase?
That is an excellent question since we have more than one Pen Tablet and the Quick Keys in our product lineup.  We can look at this by breaking down the...
Mon, Aug 15, 2022 at 3:33 PM
Why am I seeing "?" on the Application row?
There can be a couple of reasons why a "?" shows up in the Application row.  It can be due to an application having been uninstalled. Or you u...
Wed, Aug 24, 2022 at 6:37 PM
What is Mouse mode, and how does it work?
Yes, the Xencelabs Pen tablet does support Mouse mode on our Pen tablets.  Here are a couple of FAQs that talk talked about Mouse mode:  Does your P...
Tue, Oct 4, 2022 at 1:30 PM
What is Click Lock and how does it work?
Click Lock is a function you will find under the Mouse Click features in the Settings panel. You will need to assign it to a button (Pen, Tablet, or Quick K...
Tue, Oct 4, 2022 at 3:18 PM
Can I change the buttons at the top of my Pen Tablet?
Yes, you can customize the buttons at the top of your Pen Tablet as you would like.  They are called Control buttons because they can be set up to contr...
Wed, Dec 28, 2022 at 7:44 AM
I ordered the Quick Keys, and I did not receive the Wireless Dongle or Adapter. What do I do?
When you order the Quick Keys by themselves, you will also receive a carrying case for the Quick Keys. The wireless dongle and the adapter have been placed ...
Fri, Oct 7, 2022 at 9:10 AM
What application come preinstalled with your driver?
The below applications come preinstalled with the Xencelabs driver.   Preinstalled application list:  Photoshop Illustrator ClipPaint Studio Corel P...
Mon, Oct 24, 2022 at 1:04 PM
Does my Pen Tablet, Quick Keys, or Pens need any maintenance to keep them working properly?
That is a great question, and yes, a little bit of maintenance is required to keep our Pen Tablets, Quick Keys, and Pen working in perfect order and to keep...
Fri, Dec 23, 2022 at 5:45 PM