Product Questions

Does the Pen Display 16 OLED display experence Dulling?
Yes, all OLED displays can since they are manufactured out of organic material (Organic Light-Emitting Diode).  Xencelabs has chosen a high-grade OLED p...
Mon, Aug 26, 2024 at 11:36 AM
Where can I adjust my Brightness and Contrast setting for the Pen Display 16?
Those settings can be easily accessed from the Settings panel.  You will need to open the Settings pane. [1] Select Device Settings from the left n...
Mon, Aug 26, 2024 at 11:58 AM
I have not received my confirmation email with the Adobe Substance 3D license key. How do I obtain this?
Once you have purchased a qualifying Xencelabs product, added the Adobe Substance 3D collection to your cart, and checked out and paid for your order.     ...
Tue, Sep 10, 2024 at 11:39 AM
If I purchase more than one Xencelabs qualifying product, can I purchase an accompanying Adobe Substance 3D Collection license key?
Yes, as long as you purchase a Xencelabs qualifying product in a new order.    Only one Adobe Substance 3D collection package can be added to a Xencelabs ...
Tue, Sep 10, 2024 at 11:46 AM
I lost the email with my Adobe Substance 3D Collection license key. Can I get it replaced?
Yes, please get in touch with Xencelabs Customer Care and include your order Xencelabs order number by emailing [email protected].
Tue, Sep 10, 2024 at 12:50 PM
I’m having issues with the Adobe Substance 3D Collection applications. Where do I get help?
For all questions related to the Adobe Substance 3D applications, please contact Adobe using the below link.    https://helpx.adobe.com/creative-cloud/faq...
Tue, Sep 10, 2024 at 1:00 PM
What applications come with the Adobe Substance 3D collection?
You will receive the below applications in the Substance 3D collection:  Painter Designer Sampler Stager  If you would like to contact Xencelabs...
Tue, Sep 10, 2024 at 1:03 PM
What is the minimum brightness of the Pen Display 16?
By default, the minimum brightness of the Pen Display 16 will be around 200 cd/m2. You can adjust this to 70 cd/m2 and up to 300 cd/m2 using the Settings pa...
Mon, Oct 28, 2024 at 6:54 AM
My Pen Display is flashing colors (Red, Blue, Green) and won't stop.
This is called "aging mode." It is used to test the Pen Display before it leaves the factory.  It is possible that a firmware hick-up caused i...
Tue, Feb 11, 2025 at 7:14 PM