Hello Paul – I’m very sorry to hear that. I will reach out to you via our CRM, and I would like to see what I can do to help.
It pains me to read about your experience. I apologize and would like to see how I can turn this around for you.
My QuickKeys has just developed this same problem as well, wouldn't switch on this morning. Glad to know I'm in the same boat as a few others at least, seems to be a known issue. I have raised a ticket with customer care so hopefully will hear back from them soon.
I see that you have created a ticket in our system, and it looks like you are being helped. Please let me know if you have any other questions.
Mori
Help!
Quick Keys is unresponsive, doesn't charge, display is blank.
I tried:
Power Slide
Holding Power Slide for 10s+
Pushing buttons
Various USB-C Cables
Various Power Sources
Reinstalling Software and Dongle (Doesn't find the Quick Keys)
The only thing I noticed is when I plug it in the Connection and Power indicator lights blink very faintly every 1 second.
It was working fine for 10 months until now. Any ideas? I miss it already :(
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