Product Questions
You can use one of many popular color calibration tools from Datacolor X-Rite or other brands to color calibrate your Pen Display 16. Xencelabs has als...
Thu, Sep 5, 2024 at 1:42 PM
OLED burn-in, also known as permanent image retention, can occur on OLED displays if you leave static content on the screen for extended periods. This incl...
Mon, Aug 26, 2024 at 11:38 AM
The Pen Display 16 is designed to be portable and easily transported. Below are a few things to remember when traveling with your Pen Display 16. When...
Fri, Jun 7, 2024 at 8:09 AM
By default, your macOS will detect that the Pen Display 16 will run in the 10-bit color depth channel. Going into the Graphics/Display report in your S...
Thu, Jun 27, 2024 at 9:26 AM
You can use the Multi-access stand with your current Pen Display 24. You will need to remove the four screws that secure the Tilt stand to the back of ...
Wed, Jul 10, 2024 at 3:19 PM
Yes, Xencelabs has a driver for the new Windows ARM platform. You can find it on our driver page using the link below. Driver Link: https://www.xencela...
Tue, Oct 1, 2024 at 8:16 AM
No, none of the Xencelabs products are TAA compliant as they are manufactured and assembled in China or Singapore. In order to be TAA compliant, 50% of ...
Fri, Jul 26, 2024 at 9:34 AM
Yes, Parallels works with our Xencelabs driver. The Xencelabs driver team tested with macOS 14.5, running the current version of Parallels, and inst...
Thu, Aug 8, 2024 at 9:31 AM
The Pen Display 24 is not designed for off-the-desk use unless securely anchored to the back of the desk. Please be aware that it is your responsibility ...
Fri, Aug 16, 2024 at 3:09 PM
Your Quick Keys display may have been set to off. The instructions below will walk you through checking for that. Please open the Settings panel: ...
Mon, Aug 19, 2024 at 9:06 AM