Product Questions

Can the Pen Display 16 be color calibrated?
You can use one of many popular color calibration tools from Datacolor X-Rite or other brands to color calibrate your Pen Display 16.  Xencelabs has als...
Thu, Sep 5, 2024 at 1:42 PM
Will I see burn-in on the Pen Display 16 OLED display?
OLED burn-in, also known as permanent image retention, can occur on OLED displays if you leave static content on the screen for extended periods. This incl...
Mon, Aug 26, 2024 at 11:38 AM
How should I best protect my Pen Dispaly 16 when traveling?
The Pen Display 16 is designed to be portable and easily transported. Below are a few things to remember when traveling with your Pen Display 16.  When...
Fri, Jun 7, 2024 at 8:09 AM
How do I know if my Pen Display 16 is setto 10-bit color on my Mac?
By default, your macOS will detect that the Pen Display 16 will run in the 10-bit color depth channel.  Going into the Graphics/Display report in your S...
Thu, Jun 27, 2024 at 9:26 AM
Can I use the Multi-access stand with my Pen Display 24 that I have already purchased?
You can use the Multi-access stand with your current Pen Display 24.  You will need to remove the four screws that secure the Tilt stand to the back of ...
Wed, Jul 10, 2024 at 3:19 PM
Does Xencelabs drivers support Windows 11 ARM computers?
Yes, Xencelabs has a driver for the new Windows ARM platform. You can find it on our driver page using the link below.  Driver Link: https://www.xencela...
Tue, Oct 1, 2024 at 8:16 AM
Is Xencelabs TAA compliant?
No, none of the Xencelabs products are TAA compliant as they are manufactured and assembled in China or Singapore. In order to be TAA compliant, 50% of ...
Fri, Jul 26, 2024 at 9:34 AM
Does Parallels work with the Xencelabs driver?
Yes, Parallels works with our Xencelabs driver.    The Xencelabs driver team tested with macOS 14.5, running the current version of Parallels, and inst...
Thu, Aug 8, 2024 at 9:31 AM
Can I use the Pen Display 24 in off the tablet mode without the anchor ?
The Pen Display 24 is not designed for off-the-desk use unless securely anchored to the back of the desk. Please be aware that it is your responsibility ...
Fri, Aug 16, 2024 at 3:09 PM
No display on my Quick Keys, but my Dial and buttons work, what is wrong?
Your Quick Keys display may have been set to off. The instructions below will walk you through checking for that.  Please open the Settings panel: ...
Mon, Aug 19, 2024 at 9:06 AM