Product Questions

Pen Nib Care
The Nib of your Thin Pen and Three-Button Pen is designed to wear out. But don't worry, this is not a defect, it's to protect the surface of your Xe...
Tue, May 14, 2024 at 11:02 AM
Does the tablet come with a pen?
Yes, it comes with two pens: the 3-Button and the Thin pen. Three-Button Pen - PHS-A Thin Pen - PH6-A
Tue, May 14, 2024 at 11:10 AM
Can I use the tablet to draw in Microsoft application?
Yes, you will be able to use your Xencelabs tablet with all the Microsoft family of applications.  Below a few of which are listed.
Tue, May 14, 2024 at 11:11 AM
How often do I need to change my nib?
For most people, the nib tip will retain its shape for a long time. The length of time between nib changes will depend greatly on your heavy-handedness, how...
Tue, May 14, 2024 at 11:11 AM
Can I use a different manufacture's stylus with the Xencelabs Pen Tablet?
No, you will need to use either the 3-Button pen (PH5-A) or the Thin pen (PH6-A) that comes with the Xencelabs Pen and Tablet. The exception is with the...
Tue, May 14, 2024 at 11:14 AM
If I drop my tablet and it stops working, is that covered under the manufactured warranty?
If I drop my tablet and it breaks and stops working, will this be covered under warranty? Only manufacture defects are covered under the Xencelabs warranty....
Tue, May 14, 2024 at 11:15 AM
Can I use the Xencelabs Pen Tablet as a mouse replacement with my computer?
Yes, it will work well as a mouse replacement with both the Mac and Windows operating systems.
Wed, May 15, 2024 at 10:21 AM
I have lost my wireless dongle, can it be replaced?
Yes, you can replace the dongle with another one from the Xencelabs eStore. The part number is ACD12-A. Location of the Wireless dongle in the pen c...
Wed, May 15, 2024 at 10:21 AM
Can I use the Xencelabs Pen Tablet with Microsoft OneNote?
Yes, you will access the Drawing features within Microsoft OneNote with this Xencelabs Pen Tablet.
Wed, May 15, 2024 at 10:24 AM
I have lost my USB cable, can I use a standard USB cable as a replacement?
Yes, you can use a standard USB-A to USB C cable. You can also use a standard USB-C to USB-C cable if your computer only has a USB C port.  Part It...
Wed, May 15, 2024 at 10:25 AM