Product Questions

I’m left-handed, will I be able to orient the tablet for left-handed use?
Yes, you will be able to orient your Pen Tablet and the Quick Keys (purchased in the Bundle or individually) either on the left or the right side of your de...
Mon, May 23, 2022 at 12:50 PM
How can I use the eraser of Xencelabs Pen in Paint Tool SAI?
If you want to use the top eraser of Xencelabs pen in Paint Tool SAI, please follow the detailed instructions below. For Paint Tool SAI Ver.1: Firs...
Wed, Jan 5, 2022 at 5:34 PM
Is Xencelabs a Chinese company?
Yes, Xencelabs is part of the HanVon Ugee group of companies.  We are based out of Shenzhen, China. Our product development is done globally, and the tablet...
Sat, Jan 16, 2021 at 9:30 AM
Does my warranty reset if my tablet is replaced under warranty?
The warranty period is from the date of purchase. If your tablet is replaced under warranty, the warranty period is still from the date of your original tab...
Fri, Jan 15, 2021 at 5:44 AM
Where can I find my Tablets model and serial number?
There are two places you can find the model and the serial number of your tablet.  1. It Is on the side of the box that your tablet came in.  2. It ...
Wed, Dec 1, 2021 at 8:26 AM
Can I use a USB extender cable with my tablet?
We suggest that you do not. If you need to, please also use a powered hub in conjunction with the USB extender, and do not exceed 1m (3.28ft) for the length...
Wed, Jan 27, 2021 at 12:57 PM
Changing Orientation of the Quick Keys
The Quick Keys is designed to be an extension of your hand. You can change the orientation of the Quick Keys quickly to meet your workflow needs.  Pleas...
Wed, Feb 24, 2021 at 3:48 PM
Does My Pen Support Brush Rotation?
Neither the 3-Button nor the Thin Pen support pen rotation.  In Adobe Ps, when you have a wet brush selected and you are hovering it over the Tablet, it...
Wed, Mar 1, 2023 at 2:06 PM
My Pen Tablet is not working in Corel Painter 2021 on Windows 10, how do I fix it?
When I installed my tablet and tried to use it in Corel Painter 2021, my pen does not move at all.  How do I fix this?  Corel Painter 2021 uses WinTab t...
Wed, Apr 21, 2021 at 10:13 AM
My Quick Keys will not wake from sleep mode, why?
Once the Quick Keys have gone into sleep mode, you will notice that the Power and Connection lights on the bottom of the Quick Keys are still on, but the OL...
Tue, Jun 22, 2021 at 1:16 PM